Refund policy
RETURNS & EXCHANGES
Because many of our products are limited, we cannot offer refunds or credits on opened/used items. In the event you return received product(s), return shipping is the responsibility of the customer to pay.
RECEIVED A WRONG ITEM?
While we try our best to pack every order correctly, mistakes can happen. If you believe you have received an incorrect item, please email us and provide us with an image of the item received and your order number. DO NOT open any items that you believe are incorrect. An opened item, even if incorrectly mailed/received, may be rejected for exchange or credit.
RECEIVED A DAMAGED ITEM?
While we try our best to pack every order sufficiently to handle transit, in some cases, damage will occur to items in your shipment due to various reasons. We apologize for this inconvenience and ask that you let us know as soon as possible of the damage. Any damage claims made on an order must be submitted via email within 7 days of receiving the package. Please include your order number and pictures of the damaged items and packaging.
In the event the damage is caused by you or your postal service negligence, we reserve the right to refuse sending a replacement or issuing a refund. Any claims made after 7 days from receiving the product will not be considered for reimbursement or replacement. Also, do not discard the damaged item. You may be asked to return the damaged item prior to receiving a replacement or reimbursement.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@blackdahlia.sg. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@blackdahlia.sg